Kuv9 FAQ
All Your Answers in One Place

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address — an OTP code will be sent to you. Use the code to set a new password. The entire process takes 2 to 3 minutes. When creating your new password, choose a strong one that combines uppercase letters, lowercase letters, numbers, and special characters.

No. Under kuv9's rules, each person may only have one account. Opening multiple accounts on the same device or under the same name may result in all accounts being suspended and balances forfeited. This rule is strictly enforced to ensure fair play.

KYC (Know Your Customer) verification keeps your account secure and helps prevent fraud. Identity verification is required before processing large withdrawals. Simply upload a photo of your national ID or passport to complete the process. Once verified, you won't need to do it again.

kuv9 accepts deposits via bKash, Nagad, and Rocket — the most popular mobile banking methods in Bangladesh. Go to the deposit page, choose your preferred method, and follow the instructions. In most cases, deposits are credited to your account instantly.

The minimum deposit on kuv9 is just 100 BDT, making it easy for new players to get started. Special bonus offers are available for larger deposits. Visit the deposit page to learn about the maximum deposit limit.

Start by waiting 5 to 10 minutes — occasional network delays can slow things down. If it still hasn't arrived, contact our live chat with a screenshot or transaction ID as proof. Having evidence on hand speeds up the resolution. Your money is never lost — with the right information, we'll always sort it out.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Having a verified account helps speed up the process. During peak times, it may take slightly longer. Always provide accurate payment details when withdrawing — incorrect information can cause delays.

The minimum withdrawal amount at kuv9 is 300 BDT. It's more convenient to accumulate smaller winnings and withdraw them together. Your maximum daily withdrawal limit depends on your account level and verification status.

First, make sure your account verification is complete. A withdrawal can also be held up if your bonus wagering requirements haven't been met. If everything looks fine, take a screenshot of the withdrawal and contact us via live chat. Our support team will quickly identify the issue and resolve it.

New members at kuv9 receive a special welcome bonus on their first deposit. The bonus amount and terms are detailed on the Promotions page. You can use the welcome bonus to play games, and once the wagering requirements are met, you can withdraw your winnings.

A wagering requirement means you must place bets a set number of times before you can withdraw bonus funds. For example, a 20x wagering requirement on a 100 BDT bonus means you need to wager 2000 BDT in total. Each bonus may have different wagering conditions — read the full details for each offer on the Promotions page. Once the requirements are met, withdrawal will be unlocked automatically.

Refer your friends or contacts to kuv9 — when they register and make their first deposit, you'll earn a referral bonus. Your referral link is available in your account dashboard. The more you refer, the more bonuses you earn. See the Promotions page for full details.

kuv9 offers a wide range of games including Live Casino, Sports Betting, bingo, and slots. In the Live Casino, you can play blackjack, roulette, and baccarat with real dealers. The Sports Betting section lets you bet on cricket, football, and more. Visit the bingo page for more details.

Yes, kuv9 offers in-play and live betting. You can place bets at real-time odds while a match is in progress. Live betting is available across a wide range of sports, including cricket, football, and tennis. Head to the betting page to view ongoing matches and place your bets.

If your internet connection drops during a game, the session will pause temporarily. Once you reconnect, the game will resume from where it left off. In Live Casino games, the outcome of any active bet during a disconnection will be determined by the server logs. Contact support if you experience any issues.

kuv9 uses advanced technology to keep your personal data safe. All information is protected with 256-bit SSL encryption. Your data is never sold or shared with third parties. You can read the full details on our Privacy Policy page.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA by receiving a one-time OTP on your mobile number. Once active, you'll need to enter an OTP every time you log in, adding an extra layer of protection. Never share your OTP with anyone.

If you notice any unfamiliar or suspicious transactions on your account, change your password immediately and enable 2FA. Then contact our support team via live chat. We'll investigate promptly and take action. Never share your password with anyone to keep your account secure.